Complaints Procedure

How to Complain

If there is anything you are unhappy with we would like to try and put it right.

Please call one of our Location Managers who will try and resolve the complaint on 01432 367276;

Nathan Hutchings (Exeter / Swansea)
Akiff Rahman (Cardiff / Loughborough)
Kerryn Sim (Aberystwyth / Lincoln / Liverpool)

If the complaint is not resolved at this stage please put in writing and either email info@condorproperties.co.uk

Or write to us

Ben Pope
Condor Properties
Mill House 
Lugg Bridge Mill
Worcester Road
Hereford
HR1 3NA

Once the relevant person has received your written summary of the complaint, they will aim to contact you in writing within 7 working days to inform you of our understanding of the circumstances of your case. You will be invited to make any comments that you may have in relation to this.

Within 21 working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

Neighbouring Residents – If you are a neighbouring resident with any concerns with regards to anti-social behaviour or any other form of issue with regards to our property/tenants, please put your concerns/complaint in writing and email us at info@condorproperties.co.uk or alternatively call us on 01432 367276 and we will look to resolve your complaint in line with the above timescales.